Technical Support Level 2 - Brasov
CGS
Brașov, RO
23 zile în urmă
source : Târgul de Cariere

Candidatul ideal

Because YOU're ambitious, communicative and eager to assert, WE will be here for you!

Our goal is to be close to the clients, helping them solve the technical or commercial problems they are facing.

We are looking for an experienced, enthusiastic and hands-on technical support engineer who can rapidly learn the value proposition and apply to customers of all sizes.

Here's what you need to know :

  • Active Directory Group Policy creation and maintenance
  • Strong working knowledge and previous experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies
  • Identity Access Management solutions
  • LDAP, SSO, SAML
  • Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc.
  • Problem resolution including root cause analysis
  • MCSE with concentration in Active Directory 2008 R2 preferred
  • Descrierea jobului

    Here's what you need to do :

    You will responsible for delivering outstanding customer support and delighting our customers; collaborating with the Professional Services team to assure a smooth transition post-

    deployment to support / maintenance phase.

  • You will also improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics;
  • monitoring and analyzing results; implementing changes.

  • Available to work in shifts
  • What we offer :

    An attractive salary package (salary, health insurance, performance bonuses, food coupons and other benefits), one month technical training and professional development opportunity.

    As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability

    In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team : if you think you fit the profile, then we are looking forward to meeting you!

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