The Solution Manager will take over the role of the Service Owner for specific services of the team portfolio. This portfolio covers solutions for enterprise social network, intranet, internet as well as surveys and workflows.
In this role the Solution Manager will drive the stabilization, adoption and future development of the services within the Organization.
Additionally, the solution manager will take over responsibility for IT services and platforms as well as project management in collaboration with IT and in cross-divisional projects.
Manage and coordinate service operations with internal and external support providers, including escalation management;
Manage the service information flow to all relevant stakeholders, including communication planning, release communication, coordination of training and learning information;
Optimize the service based on continuous service improvement from technical, process and user experience side;
Define activities, align and build networks to foster user adoption of the service;
Verify and ensure service and process quality according to stakeholder requirements;
Run a sustainable demand management aligned with stakeholders, customers and management;
Manage projects and take over work packages in collaboration IT and cross-divisional projects;
Creation and adaptation of the service strategy of the services described above;
Observation of technological innovations and future trends in connection with the own service as well as adaption and application to the service;
Manage the flow of information to all relevant stakeholders, including communication, release planning, coordination of training and learning information;
Define activities and build networks to increase user acceptance of the service.
Qualifications Qualifications :
University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
2+ years of work experience in IT Service, Project Management or related areas;
Advanced Project management experiences and / or skills required;
Advanced experiences in managing external providers;
Advanced and proven technical knowledge and work experience with recent collaboration and Web Content Management technologies and tools e.
g. CoreMedia, IBM Connections, MS SharePoint, MS Teams, Bezzy etc.;
Basic Knowledge and experiences with Service Management, e.g. as Service or Application Owner;
Open minded for new concepts and emerging technologies;
Fluent English (written and spoken) and German appreciated;
Excellent communication and moderation skills
Very good negotiation skills and ability to find workable solutions for all stakeholders;
Willingness to travel;
Independent, structured, result- and customer-oriented work method.