Your day to day :
Manage Integrated Quality Management System (IQMS) processes for IT Shared Centers as per ISO 9001, ISO 20000 / ITIL, CMMI etc.
The role will be responsible for designing new process and updating existing processes for all types of TSSCs’ business nature e.
g. IT Support, Application Development, Application Testing etc.
Manage process life cycle by creating, reviewing, socializing, approving and continually improving processes across organization.
With these activities, you will have a great impact on our business :
New Quality process design / roll out basis ISO 9001, ISO 20000 & ITIL best practices and CMMI
Support in ISO 20000, CMMI & ISO 9001 systems implementation and sustenance.
Proficient in Quality Management System and process design based on PDCA approach
Conduct Quality Assurance audits and provide recommendations and drive audit finding closure
End to end responsible for any external audit
Process training on defined IQMS process
Quarterly Audit of transitioned services on sampling basis
Ensure adherence and compliance to defined and applicable IQMS processes through Quality Assurance Audits for BAU Services
50% BAU services (with at least 3 months in BAU) will be audited annually once.
Publish QA internal audit reports on a monthly basis based on audit planned vs audit conducted.
Custodian of process asset library called Integrated Quality management system (IQMS) which is maintained as online portal accessible to all TSSCs.
PEG will review / approve / reject any service / service line specific process (created / modified by other than BizX team) for inclusion in IQMS.
Maintain, change, control & improve IQMS documents through defined document control process. PEG group will review & approve service specific process tailoring
Communicate new & change processes to intended stakeholders in TSSE, TSSR and TSSI.
Deliver trainings on Process implementation for new and changed processes.
With these skills, you are a great candidate :
Able to communicate effectively at all levels of the business and influence senior stake holders
Able to review and provide approval for process tailoring and deviations
Analytical and flexible thinking
Candidate must have experience in conducting Management Review Meeting with all the mandatory KPIs and overall system health related data along with the recommendation for system improvement
Candidate must have working knowledge of designing compliance, effectiveness and efficiency metrics system in line with business objectives and organization policy
Certification or customer audits
Experience in designing and implementation of ITIL processes.
Familiar with project management methodologies
Focused on continuous improvement and increase effectiveness with knowledge and prior experience in deploying TQM systems, Six Sigma and / or Lean Six - Green Belt certification preferred
Knowledge of Business Process Re-engineering principles
Must have handled Internal and External Quality Management
Must have worked in matrix organization
Strong customer focus and orientation to customer needs
Training and coaching skills
Must have technical / professional qualifications :
ITIL v3 Certified and practical experience
ISO 20000 Certified Auditor
Six Sigma Green Belt
Process design tools : ARIS & Visio
Fluent in English
Audit coverage % for live services
Transition & BAU QA Audit Report
New processes designed as per business requirements
Existing processes are periodically updated
Sounds like the perfect job? We’ve got even more to offer :
In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation Take time off when you need it, we trust you!
Sounds interesting? Apply!