Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.
Receives incidents through ticketing system, issues reported by customers;
Identifies, investigates and diagnoses the issue and takes necessary action;
Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation;
Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
Draws up reports;
Liaison between the teams in charge of contracts.