Job title: Unapplied Analyst with French - Analist servicii client Department: Credit and Collections EMEA Reports to: Unapplied Manager Role’s main objective: Ensures prompt application of customers’ payments for the assigned country and portfolio. Accomplishes established tasks. Offers proper solution to customers’ problems which might have an impact on payment application. Collaborates and supports the customers and partners. Responsibilities: (a) Daily interacts with internal and external customers by phone or e-mail to apply cash in the agreed time. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets; (b) Analyses, investigates and reconciles transactions on customer accounts to ensure accuracy and completeness of the account information; (c) Is the first point of contact for internal or external customers in solving unallocated payments situations; understands and clarifies customer issues, uses all the available resources to solve customer problems. (d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Follow-ups to make sure that customer issues are timely and accurately solved; (e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers; (f) Is aware of and understands department policies, procedures and processes and proposes improvements that will increase department’s results and efficiency. Uses appropriately all the application tools available; (g) Timely escalates critical issues on customer accounts after exhausting all the investigation efforts; timely escalates to manager all issues that might have a negative impact over the department’s objectives. (h) Ensures adherence to Sarbannes-Oxley & other guidelines and support internal & external audits. (i) In accordance with our organization’s scope and role, fulfills any other task as assigned by his/her direct manager. Requirements: I. Experience: 0-6 months in similar positions II. Education: University degree III. Qualifications: • Fluency in English is a must • Fluency in any other European country is a plus • Strong written and verbal communication skills • Organized and very detail oriented • Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint etc) • Easily builds networks and rapport with diverse groups • Collaborates cross-functionally to deliver on shared objectives • Ability to prioritize a busy workload • Results oriented • Ability to understand and apply the processes and procedures within the Credit & Collections department • Makes timely and effective decisions by assessing risk, evaluating alternatives in complex situations • Quick to recognize situations where change is needed and ability to adapt to change
Detailed Description and Job Requirements
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.
You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
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