Technology Lead - Global Change Manager - Romania
Infosys BPM
Bucharest
‎în urmă cu 23 ore

Job Description

Role Global Change Manager

Technology IT Service Management, ServiceNow

Location Bucharest

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together.

Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Roles and Responsibilities :

  • The Global Change Manger will be accountable for establishing an organized process to ensure that all Changes are recorded, evaluated, prioritized, planned, authorized, tested, implemented, documented and reviewed in a controlled manner.
  • The core objective of the GCM will be to enable beneficial Changes to be implemented, with minimum disruption to IT Services through thorough coordination between Service owners and Service delivery teams with complete collaboration

  • Is accountable for the complete process, including implementation, Management and improvements to the process
  • Define & maintain goals and objectives within the process
  • Identify and define important process activity metrics and KPI’s to monitor against and reports against those metrics and KPI’s to Senior Management
  • Accountable for end to end execution of Change Management in adherence to defined policies and procedures
  • Provide oversight to process execution and handle escalations
  • Chair the Change Management operational review calls and initiate any corrective actions required
  • Keeps business areas contacts informed of Changes and help interpret Changes into "HOW THE CHANGE WILL AFFECT THEM" or "WHAT THEY MAY SEE" topics.
  • Performs continuous process improvement by leading / making Changes to the process as business conditions Change, and based on process performance management data.
  • Work closely with service owners to develop "Build Books" and back-out and recovery procedures for every Global CR
  • Ensure Post implementation reviews are conducted, and improvement areas identified
  • Skills / Competencies

  • Strong Global Change Management experience with large Clients
  • Able to drive the quality and innovation initiatives
  • Excellent communication skills
  • ITIL Certified
  • Preferred

  • ServiceNow Awareness
  • Educational Qualifications :

  • Bachelors or master’s degree level or equivalent
  • Why Infosys

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.

    With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

    We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

    Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    To learn more about Infosys and see our ideas in action please visit us at

    All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.

    Infosys is proud to be an equal opportunity employer.

    Romania

    State / Region / Province

    Skillset

    Domain(IBPO) HRO-Talent Development Learning Configuration Mgmt

    IL Romania

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