Collections and Disputes role - Senior Process Associate - Dutch
Genpact
Bucuresti, Romania
1 zi în urmă

Responsibilities

Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies

  • Supervises current positions by performing sounding activities related to outstanding debt
  • Supervises past due performance evaluating risk of each assignment and for annual / semi-annual review and renewal process undertaken by Risk Department
  • Works closely with Cash Application team to ensure accurate matching of payments
  • Receives requirements to perform changes to the customer database
  • Creates customized customer statements and sends them to customers
  • Follows up with customers, requests for payments and investigates the reasons for non-payments
  • Follow-up on accounts and payments.
  • Communicates with internal and external customers
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Dutch, min B2
  • Accounting knowledge intermediate level;
  • Similar work experience
  • Work experience with SAP system (Advantage)
  • Organized personality with attention to details and customer orientation;
  • Accurate, logical problem solver;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Upbeat, proactive with ability to work both independently and as part of a team;
  • Communicative and ability to learn;
  • Encouraged qualifications

  • University graduate (Economic studies are an advantage);
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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