Technical Support Engineer (Veeam Backup for Microsoft Office 365)
Veeam
Bucharest, Romania
5 zile în urmă
Job Description

Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange, and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. The VBO365 technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are therefore looking for candidates that will offer support for Veeam Backup for Microsoft Office 365.

Responsibilities:

  • Provide technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
  • Act as a technical focal point in relationships to fellow IT Professionals.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Contribute to documentation to build Veeam’s knowledge base.
  • Technical documentation of all customer interactions accurately and within SLA in our CRM tool
  • Contribute to documentation to build Veeam’s knowledge base.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Qualifications

  • Fluent English (reading/writing/speaking)
  • Previous troubleshooting/administration experience is required
  • Familiarity with at least some of the following areas:

Microsoft Office 365, Azure, AWS, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration).

  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment


Additional Information

  • Competitive compensation and benefits package
  • Modern office with free fresh coffee, fruits and snacks.
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
  • Wellness program including gym membership, massages in the office and company sponsored sports activities.
  • An exceptional mature working environment with cool breakout & play areas and team building activities.
  • Training and development opportunities to further progress your career.
  • International environment where you can learn from multiple cultures working in the same office.
  • Gamification (internal rewards and recognition achievement based system
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