Number Porting Administrator- German Speaker
Colt Technology Services
Sibiu, RO
1 zi în urmă

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title :

Number Porting Administrator

Colt Level : PT2 Core

Function :

Operations and Engineering

Reports to :

Manager- Voice Service Delivery

Location : Sibiu

Role purpose

  • Help COLT to secure and increase the revenue by making sure that COLT policies are followed.
  • Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
  • Registering and documenting in the tools, ensuring the accuracy of the information.
  • Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs
  • Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc
  • Initiate porting request with carriers / Local PTT & regularly follow-up to see the progress & finalize porting date.
  • Notify COLT customers related to scheduling of their Number Porting request.
  • Porting rejection management in coordination with customer & other carriers.
  • Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
  • Update colt’s main databases.
  • React to escalation as per business priority
  • Attend regular calls with customers as applicable.
  • Flexible to work on Bank Holidays as per business needs.
  • Key accountabilities

  • Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learner.
  • Good communication skills, English & German (Verbal & Written both)
  • Good MS office or similar product know how ("Computer Literate")
  • Willingness to learn and develop skills to learn multiple countries porting requests.
  • Customer service experience in multinational company
  • Ability to deal with written customer requests Strong customer satisfaction attitude
  • Flexibility in order to absorb changes in processes and the company structure easily
  • Ability to work on multiple cases simultaneously
  • Flexibility to work effectively within a team, cross-team or individually
  • Experience in working with order processing systems and ticket tools is an advantage.
  • Other accountabilities (optional)

    Key performance indicators (financial and non-financial)

  • Ensuring completion of requisite tasks as per customer expectations and within agreed SLA.
  • Ensuring that all the relevant tasks are completed with high Quality Standards and
  • First Time Right

  • Delivery KPI’s to be maintained as per the norms
  • Relationships and key contacts

  • Coordinate and maintain relationship with key stakeholders which includes Central ordering team, Order processing, Sales, Service Contract managers, Delivery teams, TRC, TAC, Billing teams etc
  • Role specific requirements

    Skills & Experience

  • The ideal candidate should have Industry experience (2.0 5.0 years)
  • Behaviours

  • Completes tasks, meeting all agreed standards of delivery.
  • Excellent communication along with listening skills to clearly communicate, influence and understand the requirements clearly without any ambiguity
  • Ability to work well under pressure and meet tight deadlines.
  • Personal focus on continuous improvement and innovation.
  • Excellent interpersonal skills : able to coordinate effectively within virtual team spread at many locations and across the different teams in India and Europe
  • Ability to critically analyse the things from various perspectives
  • Ability to understand highly complex processes and conceptualize those.
  • Demonstrates excellent decision-making skills and is focused on success.
  • Displays a high level of initiative and works proactively
  • Others

  • Be aware of colt information security, business continuity, quality and other ISO or equivalent policies / industry standards and discharge duties against them as appropriate.
  • Identify risks related to process and information security and treat / mitigate the same as appropriate
  • What we offer :

    Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

    In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognises the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Private medical insurance
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Raportați această lucrare

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