Background Experience and Achievements
A track record of strong performance in current and previous roles;
Demonstrates a desire and capability to take on elements of a leadership role in a team environment;
Previous experience of managing a team of people in a team leader environment or as a project leader;
Demonstrates an understanding of other areas of the business and how they relate to their own area;
Displays behaviours consistent with creating a High Performance Operating Environment.
Experience in successfully delivering projects to required scope, quality, timescale and budget
Experience of managing projects in a small to medium outsourced contract environment
Project related change management experience
PURPOSE OF ROLE
The role holder manages a team of people to achieve agreed business objectives. Contributes to the management team activities of their function, owns the processes, manages the transition of new tasks to the shared services model and is responsible with continuous service improvement.
General responsibilities :
People Management Responsibilities :
Performance Excellence & Employee Engagement & Motivation
Define team roles and activities to meet team objectives, balancing skills, experience, team styles and workload and support in the achievement of those actions.
Oversee a robust and timely resource management process.
Agree objectives with each team member, setting clear performance expectations
Review performance against objectives on a regular basis (in addition to mid-year and full year appraisal) providing feedback / coaching.
Agree amendments as required
Hold weekly communication / team meetings with team members to cascade company information and solicit views / opinions
Hold monthly 1 : 1 meetings with each team member to discuss progress and ensure two-way communication
Business Management Responsibilities
Manage and monitor costs and resources within area of responsibility to comply with company direction and procedures;
Ensure adherence to company policies and procedures (e.g. HR policies, purchasing, expenses, business ethics);
Create a monthly report that shows a detailed view of the activity in the designated Operational Tower;
Transition of new activities to the shared services model
Owning the transition of new activities to the Shared Services model training, process documentation, ad-hoc requirements on designated Operational Tower;
Manages the delivery of the project, ensuring that the project produces the required results to the required scope, milestones, quality;
Ongoing and periodic monitoring of progress to ensure project objectives are delivered on time, and required results are realized.
Centre of competence in the designated Operational Tower;
Carry out quality checks to ensure quality standards are maintained; Create scrutiny, inspection and coaching process specific to tower;
Managing escalation and resolution of common issues;
Track the performance against SLAs and KPIs;
Set up of common and consistent processes and process documentation across designated Operational Tower;
Drive automation initiatives and support continuous development of existing tools;
Identify short and long term actions that will drive continuous improvement in area of responsibility;
Ensure collaboration between all the operational towers.