As a Service Desk Engineer you will be the contact to the customer for all incident and problems.
You will work in a team of experienced staff members around the globe to manage all trouble tickets in relation to digital grid services.
Your new role
Incident / Problem / Configuration and Knowledge Management
Incident and / or Defect investigation and diagnosis
Provide progress updates in relation to Incident and / or Defect investigations and diagnosis activities to the Customer
Initial assessment and validation of trouble tickets
Perform user management activities (e.g. user creation)
Perform simple application administrative tasks (e.g. device creation)
Confirm the status of transactions
Support customer requests (e.g. processing of files)
Perform remote meter communication tests
Support the customer in monitoring technical operations and performance of basic system parameters, e.g. power outages
Liaison with Tier 2 to get trouble tickets resolved within the SLA’s
Escalation / Re-prioritization of trouble tickets with the internal service delivery organization based on customers request or triggered by possible SLA violation
Provide the customer with regular feedback on trouble ticket status
If needed perform remote reconnection and disconnection of electricity consumers
Work experience in a service desk environment
Knowledge on IT management
Strong analytical skills and ability to solve problems
Polite and friendly service delivery attitude
Eagerness to learn
Fluent German and English skills
Main Interfaces : Internal service delivery organization / customer / customer representatives
We’re Siemens, a collection of great minds who are all making the future. You could be one of us!
Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization.
Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov, Cluj-Napoca and Bucharest is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.
Organization : Internet of Things
Company : Siemens S.R.L.
Experience Level : Experienced Professional
Job Type : Full-time