Salary 5.000 - 10.000 RON net per month
Requirements :
Minimum 3 years of IT experience with 2 years as SAP Basis support
Bachelor's Degree in Engineering / Computer Science / Information Technology or equivalent
Fluent in English, it is mandatory
French language skills - nice to have;
ITIL level I certification - nice to have;
Strong experience in incident and problem-solving management
Good knowledge of SAP technical scope
Experience in writing user guides, knowledge base entries
The presence of mind to respect the limits of discretion and escalate important / urgent issues to management where appropriate
Utterly trustworthy, honest and reliable
Responsibilities :
The SAP Basis support is in charge of SAP technical scope, administration and monitoring. Also of acknowledging incident / service request for the SAP technical support, analyzing and solving the issues in accordance within the SLAs.
Main Tasks :
To provide support on SAP technical scope, administration and monitoring activities
In particular she / he will :
acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
support the business in the use of SAP system, in the respect of the established SAP Core Model / Security procedures and best practices ( How-to' requests)
Provide the users with existing user-guides and / or create new user guides and documentation where necessary;
Ensure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
Manage users, roles administration, as well as specific device management (printers, guns)
Perform SAP transport procedure according to procedures
Perform SAP security activity according to policies
Support in SAP audit activities
Support SAP client copy, OSS notes, kernel patches, support packages, add-ons upgrades
She / he will also be responsible for the 1st level of support for other applications or interfaces, on SAP technical scope, and strictly related to SAP, in collaboration with external partners.
Technologies :
IT Support
More :
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