SUPPORT ENGINEER WITH ENGLISH
Sales Consulting
Bucharest, Romania
4 zile în urmă

Our client is a company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.

Responsibilities :

  • Providing support to clients (via email and phone) regarding technical issues : password reset, Internet connectivity issues, emailing options etc.;
  • Working with Active Directory;
  • Logging remotely to clients computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.
  • Requirements :

  • English advanced level;
  • Knowledge in Active Directory;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problemsissues to customers in a non-technical manner.
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