The Avira brand is now part of NortonLifeLock Inc. a global company inspired by the people we help protect. Our success comes from our employees, working together, with a shared passion to help keep the digital world Cyber Safe.
The ChallengeActing as interface between customers and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping our customer solve all potential problems with our products.
On the other hand, you act as an advisor for our customers providing information about our product portfolio and helping in case of e.
g. difficulties with the payment process and much more.To support our team, we are looking for a motivated and highly customer-oriented employee (f / m / x) with strong communication skills.
The TeamThe Customer Service Unit consists of 5 teams in 2 locations (Bucharest and Tettnang). The first level team is in direct contact with the customer solving problems via e-mail and phone.
As a Associate Customer Care Agent (f / m / x) you are directly reporting to the Team Manager Customer Service 1st level.
What you will doAfter the first month of onboarding, inhouse training and knowledge transfer, you are able to work independently.
You are acting as the contact person for our customers helping them with their questions and problems concerning the Avira products.
Working on providing the step-by-step solution together with the customer.Processing customer inquiries via telephone and email.
If necessary, you are forwarding the inquiries from our customers to the next level of support (2nd level).Documenting our best-practice solutions in our help desk and our knowledge base.
You are actively participating in the optimization of our processes and tools.The following points will help you to fulfill your responsibilities : You are fluent in German and English, both spoken and written.
You are passionate about developing solutions together with our customers.You show a high degree of self-initiative and independency, but you are also a team player and like to achieve goals with your team.
You are familiar with current Windows operating systems and Microsoft Office.An additional plus : First sales experience (cross-selling, upselling).
Experience with MacOS.Knowledge of iOS or Android.Please attach your complete application documents including your salary expectations.
NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees.
All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law.
NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency.EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination.
See the EEO poster and supplement.