Oracle provides the world's most complete, open, andintegrated
business software and hardware systems.
The Oracle Digital Renewal Center (DRC) is one of the largest
support groups in the Oracle Romania Organization and manages
Oracle Support Service Contract Renewals for all ofEurope.
The Support Renewal Advisor will be responsible for complexquoting of Oracle Support Service Contracts for existing small, medium-sizedand large customers and handling any resulting queries that the customers mayhave about their contracts.
·Correctlyidentify customer requirements and needs
·Manage internaland external tickets, mostly admin work
·Educatecustomers on e-business practices and contractual terms & conditions
·Respond to customerrequests, queries, and complaints through a ticketing system
·Ensure contracts are correct and related offers sentin a timely manner
·Drivesautomation through the Oracle store and support renewal portal
·Interact with multiple departments in Oracle asrequired
The successful candidate will have at least 1-2 yearsof experience in customer services. A sound understanding of the region,customer behavior and a keen interest in developing this knowledge are a plus.The position will require working flexibly and openly with a wide range of teammembers.
·AdvancedEnglish skills, proficient German skills
·Very goodcommunication skills, both written and verbal
·Ability todeliver timely and accurate results, high attention to detail.
·Provenexperience in support services, preferably in IT&C
·Works independently and is self-motivated, focused,and driven to achieve goals
·Projects a positive, and professional image
·Strong problemsolving and objection handling abilities
·Ability todeliver timely and accurate results, high attention to detail
·Ability toeffectively manage multiple tasks and priorities
·Ability toadapt and acquire new skills quickly in a challenging and fast changingenvironment
·Advanced Excel skills
WHY WORK @ ORACLE DRC?
In our center, we offer a great and flexible workenvironment, where you can build your career in one of the leading global ITcompanies. We are looking for motivated candidates, and have programs in placefor developing their careers.
As part of Oracle's employment process candidates willbe required to successfully complete a pre-employment screening process. Thiswill involve identity and employment verification, professional references,education verification and professional qualifications and memberships (ifapplicable).
Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships