This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
The Windows Core Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems.
Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.
We are looking for people who :
Are smart and intellectually curious,
Seek a challenging work experience,
Want to learn and gain greater expertise in their field,
Are interested in a wide range of professional development opportunities,
Enjoy providing the highest level of customer experience,
Work with passion, while having fun, and act in an honest and ethical manner,
Key responsibilities :
You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
Act as a technical focal point in relationships with other companies.
Exhibit leadership through personal responsibility, accountability and teamwork.
Occasionally manage critical situations on technical and relationship level.
Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
Desirable Requirements :
We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence.
Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below :
Previous experience with an emphasis on Troubleshooting in some of the following areas :
Familiarity with the following would be a plus :
Italian level B1 / B2 is mandatory.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.