GSS MN S Services Solution Lead
CX Customer Experience
Timisoara, Romania, Romania
2 zile în urmă

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of CX in GSS MN S

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.

While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts.

Professional tendering is required to ensure cost-effective solutions for Nokia, perform risk analysis, consolidate & manage service deliverables from different business and service units.

As part of our team, you will be :

  • E2E Solution responsible for developing customer / opportunity specific solutions and costing
  • Update services bid directive by assigning services team based on RFQ requirement and capability of the resources
  • Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop
  • Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs, NI CBS)
  • Responsible for defining optimized E2E Services Solution and costing (high level scope, target cost, strategy, etc.)
  • Support CT to create win strategy and pricing recommendations for Sales opportunities
  • Responsible for Services scoping & costing including BOQ consolidation, SoC, Service Summaries, Service Solution Descriptions, etc as per RFQ requirement
  • Consolidate service offer scope cost, solution sign off. Provide in pricing template file with costing details in customer format, service related risks, assumptions & mittigation plan
  • Support CBT / CT to Create and implement overall Service strategy
  • Key member for all service solution reviews
  • Discussions & monthly Interlock with relevant stakeholders (e.g. Market Head, HoS, COMs, SSMs) during solution development
  • Responsible for challenge the services solution and optimization of the offered services solution
  • Ensure synergies across Service Business Units and technical solutions. Prepares service solution / implementation concept
  • Update sales package and As-sold base cost coordination

  • Ensure the concept of Smart Tendering during bids.
  • Knowedge sharing with colleagues
  • Extensive knowledge of the different Service BU's & preferrebly would have worken in one of the services BU.
  • Responsible to create region specific cost benchmark data for review purposes.
  • Support CBT / CT with value based selling guidelines and strong value argumentation for the proposed solution

  • Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases.
  • Competence evaluation of the team & developing the CoDe plan for the team accordingly.
  • Your skills and experience

    You have the following skills / traits

    1) Team Player

    2) Good communication skills (oral & written) - Business Fluent English is must. Other languages would be a plus

    3) Good Interpersonal skills

    4) MS office skills in advanced level (Excel, PowerPoint, Word)

    5) Telecommunication Market Insight

    6) Flexibility and willingness to accept any extra work to complete task on time

    7) Telecommunication product and solution knowledge

    8) Openness for new situation and changes

    9) Presentation skills

    10) People management skills (virtual team)

    11) Customer Business understanding

    12) Software Business Understanding

    13) Project Management

    14) Bid managemet expereince for global business

    15) Sales Negotiation

    16) Sales Presentation

    17) APMP & / PMP

    18) Field Expereince required

    What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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