The Commercial Excellence Process Manager will apply business process and project management expertise to drive the transformation in the Customer Management organization.
Reporting to the Commercial Excellence Leader, the role s purpose is to design and deploy world class processes and standards to drive simplification, improvement in the capabilities of the Customer Management organization, as well as identifying opportunities and executing automation and digitization.
As a process manager, the role s responsibility extends to governance of all Customer Management processes and related activities.
Key responsibilities :
Operational & process compliance
Establish the process governance and drive all operational controls & compliance endeavors for CM & AM (i.e., regular reviews of processes & procedures to assess process adherence, IATF audit, Deloitte yearly audit, SOX & internal controls etc.)
Create & maintain process documentation for CM, CE, AM processes and procedures (using BIC GBTech, standard Garrett templates) with the support of multiple stakeholders (CE, IT, customer teams etc.)
Process design, methodology, support
Create and deploy new processes, capabilities and metrics as per business requirement (i.e., productivity modelling / resource management framework, SW offering, business development (BTI) processes)
Drive all CE Kaizen & continuous improvements & process automation initiatives (i.e,. low level, AI, RPA etc.)
Establish & govern process best practices for the commercial organization and responsible with knowledge sharing & trainings for CM processes (newcomers, process changes)
Create & implement RCCA (i.e., CM, CE, AM process fallouts, GEM etc.)
Bachelor’s degree in Engineering, Business or Marketing
3 years working experience in operations / reporting / business analytics or similar positions, with proven results in driving business analysis / RCCA and proposing process improvement
Experience in process design, process redesign (BPMN related design tools) & process management / governance
Good understanding of process improvement and Kaizen culture (good understanding of process automation using AI, RPA or similar)
Comfortable presenting to diverse audiences with different seniority levels (solid presentation skills, both on delivering & preparing presentations)
Comfortable working in a complex IT environment (multiple applications, data sources)
Highly developed and proven skills in : Thought leadership, Managing change, Communication
Advanced skills of process management
Knowledge of Business Process Management tools (e.g., ARIS, GBTech, Visio etc.)
Knowledge of Six Sigma or other Process Improvement methodology (Green Belt certification is a plus)
Advanced English skills