At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world.
Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional.
It creates exceptional.
The Finance Shared Services organization is a dynamic organization undergoing exciting change driving standardization of critical processes around order to cash, using innovative technologies to deliver invoices to customers and analytics to understand customer performance improving collections! We are currently obsessed with driving process improvements and tech solutions!
The A2C Project Lead - EMEA is a key member of the Finance Shared Services team that will identify and execute improvements across the Agreement to Cash EMEA operation.
The main focus of this role is to identify and execute a portfolio of improvement projects using structured problem solving, lean and six sigma methodologies (DMAIC), Agile and other improvement methods such that these projects shall realize tangible and measurable results for the business in the form of cost savings, customer experience improvement, process simplification and / or process quality improvements.
Do you get excited about process improvement?
Do you inherently look at processes and identify strong and weak controls?
Do you love driving meaningful change that is felt deep into the organization?
Are you familiar with shared service models and driving standardization?
Then Come Join Us! This region is a dynamic region and we are obsessed about driving meaningful change!
What you will do
Identify and create mechanisms to collect data on key issues affecting Agreement to Cash processes from customer experience, organizational leadership priorities, non-compliances from Audits, internal systemic issues and best practices.
Establish a portfolio of projects for agreement to cash improvement initiatives with clearly identified ROI’s and / or cost savings that are aligned with business KPI’s that affect billing, cash application and collections.
Establish criteria to prioritize these improvement initiatives and get buy-ins from key stakeholders
Define problem statements and execute improvement projects leveraging key tools such as Lean, Six Sigma, Agile, statistical process control, process mapping and root cause analysis / structured problem solving and realize the ROI and / or cost savings.
Utilize tools to understand process flows and document as-is processes
Execute cross-functional workouts to realize the improvements.
Standardize the improvements via QMS and Control Plans so they are sustained
Train and coach key stakeholders to ensure the follow up actions are taken to sustain the improvements
Report the improvements to EMEA and Finance Shared Services leadership team
Develop a dashboard / system for awareness and transparency on improvement projects across Finance Shared Services, GBS and Iron Mountain.
What you will bring
Candidate Education Requirements
Bachelor’s degree is required, preferably in Finance / Economics
Six Sigma Black Belt or Master Black Belt certification or equivalent experience preferred
Fluent in English, German (and Dutch, preferably)
Background / Experience
5 years of experience leading and executing Six Sigma and / or lean projects
Experience in financial service business, order to cash or collections businesses
Experience working in shared service models
Experience working with data and a fact based approach
Ability to use structured problem solving
Ability to lead and facilitate cross-functional activities
Ability to do data analytics and drive insights
Ability to prioritize and use judgement
Demonstrated experience leading complex projects & managing multiple projects.
Ability to simplify complex information to communicate to various audiences
Strong written / verbal communications and ability to communicate at all levels in the organization
Finance and IT Industry experience a plus
Internal Auditing experience a plus
What we offer
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
The possibility of working from home.
Category : Information Technology Group