1st Level Technical Support Engineer
888 Group
București
4 zile în urmă

Support over the phone and providing service for user tickets in the organization according to protocols and methodologies set within the organization, as part of a broader international support team.

Our new colleague will do :

  • Offering service to phone calls or frontal tickets received at the site;
  • Solving service tickets, documentation thereof in the system, and escalating to others as needed;
  • Follow-up on tickets requiring further care;
  • Maintaining routine contact with customers and reporting on their ticket status;
  • Working in accordance with the level of service required (SLA);
  • Providing a polite, service-oriented response to customers and colleagues;
  • Team work according to the call center protocols;
  • Reporting to the team leader on out-of-spec issues or system malfunctions.
  • Our new colleague has :

  • Comprehensive knowledge in operating systems, especially Windows;
  • Experience with user management using AD;
  • Experience working with Exchange mail server;
  • Complete fluency in Office applications;
  • Broad knowledge of current hardware;
  • Familiarity with Microsoft Lync;
  • Basic knowledge of the seven-layer module and internet problem solving;
  • Professional experience as applications and hardware components support in a large organization;
  • Service-oriented, polite, patient, and diplomatic while communicating with customers;
  • Good interpersonal skills and ability to work in a team;
  • Quick self-teaching skills;
  • Analytical skills for coping with tickets and problem-solving;
  • Able to cope with stress and good time management skills;
  • Good written expression skills for ticket documentation and responding to e-mails in English;
  • High level of English written and spoken.
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