16-Jul-2020 Full Time
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.
We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
Your day to day :
2nd Line Operations of Fixed Voice Platforms in a multi-vendor environment
Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Fixed Voice networks
In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
Perform Voice / VoIP configuration, software rollout and support integration activities with planning and delivery functions
With these activities you will have a great impact on our business :
In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of Fixed Voice network
Analyse customer complaints e.g. for VoIP, Cable, ISDN, Carrier Interconnect
Perform proactive maintenance activities to prevent incidents and constantly optimize the network
Assure planned work activities, network rollout, software upgrades and parameter changes in Fixed Voice network ensuring quality of service and avoiding regression on network functionalities
Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network
With these skills you are a great candidate :
Very good knowledge of networking principles Fixed PSTN, SBC, ISSW (ITALTEL) MGW, CRE, IMS CSCF, Brooker
Deep knowledge in the analysis of telecommunication protocols (SIP, H.248, SS7, ISDN, etc.)
Very good knowledge in vendor architectures of Huawei SBC, Oracle CSCF, Oracle and Nokia virtual SBC, Italtel ISSW
Analyse and interpret traces (Wireshark traces, network element traces, logs);
Team working oriented
English (spoken and written)
German (spoken and written)
University degree : faculty of Electronics, Telecommunications and Information Technology
1-3 years of experience in Fixed Network Operations and Maintenance activities
ISDN / SIP / GSM / UMTS / LTE and mobile data knowledge
Scripting knowledge (Python) desirable
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can have home office 1 day per week
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Flexible Vacation Take time off when you need it, we trust you
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.