Monitoring Service Analyst-French (Remote)
NTT DATA Services
Remote, B, RO
1 zi în urmă

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Monitoring Service Analyst with French

Remote, Romania

Competitive Salary + Benefits+ Night Shift and Weekend allowance

Role Overview

The Monitoring Service Analyst monitors system and reports daily to stakeholders on the statuses. The Monitoring Service Analyst, also advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology.

Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

  • Live dashboard monitoring and reporting
  • Identify issues, investigate root causes, and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
  • Key Skills

  • University education, preferably technical degree, or Microsoft certifications
  • Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Basic network architecture and configuration knowledge
  • Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
  • Fluency in French and English language
  • Flexibility to work shifts
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority.

  • You will enjoy a comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring / Infrastructure
  • Learning & Development platform
  • NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

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