Fleet Back Office Agent
Bucharest, B, RO
‎în urmă cu 12 ore

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Fleet Back Office Agent

Location : Bucharest, B, RO

Bucharest, B, RO

job-location.job-location-inline display : inline; Company : Goodyear

Start something great today. Go Goodyear

Location : Romania / Bucharest Remote work : Yes / No Organization : GBS Fleet department Job level : Global Grade - 02 Additional fields if needed :

Job Purpose

  • GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
  • Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires)
  • Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
  • Process in priority billing, make sure all invoice queries and claims are handled.
  • Main Responsibilities

  • Contract maintenance : responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes).
  • Work closely together with Front office team members on fleet updates and load new pricing independently

  • Invoicing : Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
  • Support Front office in query handling
  • Master data maintenance
  • Support FOS testing when necessary, maintain FOS frontend and backend settings
  • Knowledge and Skills

  • Education : Bachelor degree in Business or technical related matter
  • Experience : 2-3 years working experience in a support function (help desk, customer service), experience with SAP is desired.
  • Excellent verbal and written communication skills in English;
  • Ability to follow procedures and sequential processes;
  • Critical thinking skills to analyze / review orders and drive process efficiencies
  • Team player and strong interpersonal skills
  • Proven ability to work on own initiative
  • Diligent - ensure deadlines are met and priorities are balanced accordingly
  • If You Join Us, You Will Enjoy :

  • Competitive salary package
  • Free private medical services
  • Flexible benefits from your favorite brands available on flexible benefits portal
  • 25 vacation days / year
  • Referral bonuses for new hires recommended by you
  • WFH & Flexible Working Hours
  • Discount price to purchase Goodyear tires
  • Free access to the Bookster library
  • Discount on products and services through agreed partnership
  • For any other questions please reach the HR Representative : VALENTIN IONUT TITIVEL

    Deadline for applications :

    Job Segment : Transportation, ERP, SAP, Help Desk, Information Technology, Operations, Technology

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