Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
As a member of the EMEA Customer Support management team, we provide leadership to our technical support teams as they address technical support requests from our Experience Cloud customer base.
This role is critical in ensuring consistently high levels of service for customers who request technical assistance with our Analytics and Target solutions.
We work in partnership with both our regional and global colleagues to ensure consistent, efficient, detailed and accurate support is being provided to all customers.
We are looking for a results focused leader to join our team with a passion for innovation and people development helping improve our ability to deliver positive outcomes and experiences for our team members and our customers.
What You’ll Do
As a member of the EMEA support leadership team we are responsible for delivering against the following key objectives :
What You’ll Need To Succeed
You will need a high quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy.
You possess strong problem-solving skills and are forward-thinking.
You help your team by setting SMART goals with realistic timelines and an eye on how they deliver in parallel to what they deliver.
You have with strong mentoring and coaching skills enabling our team members to deliver their best. You focus on long term sustainable strategic improvements in favour of short term results.
Proven track record working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.
Operational Support Experience