At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world.
Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional.
It creates exceptional.
Client Principal- Insight Professional Services EMEA
As a Client Principal you provide executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered.
Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases.
Is accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria.
Organising and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.
Clear communication of the project background, goals, objectives, timescales and budget.
Develop and nurture positive and collaborative client relationships
Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
Create and manage all project documentation including but not limited to budget / finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans.
Ensuring the Project Manager has all the resources required to complete the project.
Leading the design workshops and publishing the documentation prepared by the functional & technical architects.
Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost.
Ensuring the solution engineers can work from the design documentation.
Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.
Closing the project at its completion and handover to customer success.
Translate client needs into executable Statements of Work as part of the formal contracting process
10+ years of experience as a consultant / professional services lead with a demonstrated track record of delivering successful digital projects.
relevant Nuxeo certifications are a plus.
Understanding of managing complex client projects and requirements with engagement up to C level.
Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies , and content services platform technology.
Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate return on investment & cost analysis.
Good understanding of Content Services Platforms, the marketplace, Enterprise IT architecture and landscape.
What we offer
Be part of an ever evolving global organisation focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
In return Iron Mountain offers excellent remuneration, training and prospects associated with a global super brand.
Category : Information Technology Group