Junior Technical Customer Support Advisor - Finastra - București
București, RO
9 zile în urmă
source : jobs4it

o University degree in Computer Science, Mathematics, Business IT or related sectoro Good knowledge of C / C++, including debugging skills and some experience with debugging tools like Visual Studioo Good knowledge of SQL, and basic knowledge of C#o Knowledge of database technologies such as Oracle, and advanced experience with Windows operating systemo Very good English knowledgeo Analytical abilitieso Attention to details, stability, responsibility as well as customer focuso Ability to work independently as well as part of a customer facing teamo Able to work in a multi-

cultural and multi-sites team What will you contribute-Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience.

The holder of the role is a product specialist, with technical / developer competencies, responsible for handling and resolving the raised issues in the shortest time possible.

He also uses his technical expertise to assist functional consultants on a need basis. At times, he may be called upon to do testing on beta deliveries or fixes before they are released to customers.

Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following : o Respond to various customer requests of low / medium / high complexity, being able to understand the issue reportedo Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessaryo Perform technical investigation of the issues reported, providing adequate solutions where feasible and / or complete analysis details to R&D teamso Update clients on the progress towards issue resolutiono Track issues sent to other departments and ensure a resolution to the client's satisfaction is attainedo Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and / or to speed up the investigation of the issue reportedo Validate defects thoroughly by ensuring that the described scenarios are fixedo Write technical specifications and best practices documentationo Raise / escalate issues with the Team Leader and / or Manager where / when needed

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