Vehicle Support Technician with Dutch/German/Russian
altran
Cluj, RO
4 zile în urmă

Our offer

You can expect from us :

  • Knowledge and support from more experienced engineers when needed
  • The best salary you can get for the value of your work
  • Respect for your private life and your choices
  • All tools required for high performance in your field
  • Continuous care of your well-being and an environment that invests in honesty
  • Responsible approach, long term commitments and stability
  • Your role

    For this specific position you will need to :

  • Take ownership of technical issue and collaborate with our engineers to resolve more advanced issues when necessary
  • Be analytical with a willingness to explore options to solve technical customer issues
  • Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
  • Follow help-desk process to support cases
  • Document troubleshooting and problem resolution steps
  • Provide technical advice and answering queries from clients
  • Update records with resolutions
  • Suggest improvements to working practices
  • Your profile

    We expect from you to :

  • Be fluent in Dutch / German / Russian and in English
  • Have good technical knowledge about cars
  • Have work experience in first or second line support
  • Understand automotive after sales issues
  • Be able to work in an effective and quality-oriented way
  • Have the ability to engage productively with customers
  • Have strong communication skills and a pragmatic attitude
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