Helpdesk Support Engineer – Level 1
Academia de HR
Bucuresti
4 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Academia de HR is recruiting for its Client, a powerfull software and wireless technology related products & services multinational corporation with decades of experience in the market.

Our Client covers a broad range of products and services, including specialised processors & dedicated applications for mobile & wireless environment, digital transformation, cloud, IT Security and managed IT services (helpdesk and patching).

With an outstanding team of very bright and diverse team of people (engineers, scientists and business strategists), our Client creates products and services that are used by bilions of people! Innovation is their key driver, the passion to transform how the world connects, computes, and communicates.

They are pioneers and risk takers, inventors and rebels dreaming big and achieving what many thought was impossible.

Just opening their office in Romania, our Client is looking for employees!

Experience

Experience in helpdesk & support or similar 1 year

Higher education in IT or related fields is a plus

Other requirements :

Very good command of English

Excellent desktop troubleshooting skills

Active directory administration

Office 365 administration

Good understanding of IP and networking

Basic troubleshooting skills in

Personality

Rigor, attention to detail, compliance with assumed deadlines

Communication skills

Ability to work in a team, as well as autonomously

Good analytical and problem-solving skills

Descrierea jobului

Main role : Provides routine technical support to the organization’s customers users of computer applications and hardware.

Accomplish work assignments according to quality and accuracy standards and according to time requirements.

  • Serves as first point of contact for customers seeking basic technical assistance over the phone or email
  • Creates, assigns, and tracks service request tickets in the ticketing system to ensure timely completion
  • Answers routine questions about installation, operation, configuration, customization, and usage of assigned products
  • Applies basic diagnostic technics to identify problems, investigate causes, and recommend solutions to correct common failures
  • Escalates complex problems to senior level, helpdesk, or supervisor
  • Perform other duties as assigned
  • Offer :

  • An amazing working experience and awesome colleagues
  • A dynamic, motivated, and experienced team
  • A professional, pleasant and dynamic work environment. Fun & inspiring culture
  • Immediate allocation per project
  • Career plan and attractive salary package
  • Training on the job (access to paid trainings to offer you the chance of growth to Level 2 support)
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