Credit and Collection Specialist with English
Office Depot Service Center
3 zile în urmă
source : EJOBS GROUP

Candidatul ideal

  • Excellent English language skills both written and spoken
  • Excellent negotiation and persuasion skills
  • Customer oriented mindset and good interpersonal skills
  • AS400 and SAP knowledge would be advantage
  • Good analytic and reporting skills
  • Good practical knowledge of MS Office tools
  • Capacity to work under pressure
  • Ability to handle confidential information
  • Descrierea jobului

  • Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all collection activities
  • Prepares reports / paperwork for external collection agencies
  • Prepares insolvencies, bankruptcies , administration paperwork
  • Manages the write off process
  • Performs final review / calls for all accounts proposed to be written off, provides feedback to Credit Teams
  • Administrators / Credit-Controllers based on performed quality checks and develops monthly reports on identified patterns
  • Identifies training needs and process improvement areas, trains, and monitors Credit Controllers and Administrators
  • Handles disputed accounts and negotiates to bring payment into line with terms
  • Agrees, monitors installment plans proposed by Credit Administrators / Credit Controllers / External Agencies
  • Deals with all failed payments (bounced cheques, failed Direct Debit etc) / Chases, Monitors, Negotiates with customers, Passes account to external collection agency / solicitor firm when process completed
  • Consults with collection agency / solicitor firm when cases can / cannot be passed based on legal grounds / cost effectiveness
  • Undertakes complex reconciliations, and compiles documentation for legal action
  • Takes risk assessment decisions (identity validation, credit limit review) for the assigned customers tier 3,4
  • Identifies and prevents fraud attempts
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