Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -
Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .
The main purpose for this position is transforming processes of Customer Journey
Identifying Best Practices of Customer Journey Mapping and Design Thinking
Business Improvement : Process Analysis, Process Re-Engineering and Re-Design, Process Mapping using Lean, Six-Sigma etc.
Business Process Management : Aligning people, process and technology with digital transformation opportunities
Process Excellence for CTPO platform deployment
Design, deploy and trouble shoot E2E (Customer Journey) Process Excellence - leading to Continuous Improvement of services environment and ecosystem
SME LoB Process flow design
Designing and documenting Global Process Model and Linking Processes and Offering Architecture of Conduent (Technologies)
Lead suitable capability building program within Conduent and Client Organization
Help sell Process Excellence and Transformation work by collaborating with Service Delivery leaders to understand client needs, translating it into relevant proposals and completing the sale
Help build a Marketing strategy which effectively positions Process Excellence and Transformation capabilities to its clients
Ensuring best practices are shared across the company
RFI / RFP & Solutioning Phase; Sales Cycle; during Transition and Transformation
Skills & Competencies
Strong analytical and conceptual thinking skills
Capability to reduce complexity and to identify / manage dependencies
Build strong, high integrity business relationships with key stakeholders, challenging the status quo upwards as well as downwards
Proven ability to collaborate effectively with a broad range of stakeholders
Demonstrated ability to continue learning and adapting to new and emerging capabilities in process excellence and transformation (e.
g. Intelligent Process Automation)
Results driven Drive and Perseverance (Agility, Team Catalyst and Business impact)
Excellent English skills
Any other European language is a plus
BA / BS degree or equivalent practical experience.
Minimum 5 years of relevant work experience in operational process improvement / design.
Experience working with Six Sigma, Lean, TQM or other process improvement methods.
Strong Industry solution and best practice knowledge
Worked in Multi-country environment
Extensive knowledge of Digital Ecosystem, including a vision of future opportunities and challenges preferred.
Willingness to travel to clients for sales and delivery
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Business Process Improvement