Process Excellence Manager
Conduent, Inc
Iasi, Iasi,Romania
4 zile în urmă


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

Job description

  • The main purpose for this position is transforming processes of Customer Journey
  • Identifying Best Practices of Customer Journey Mapping and Design Thinking
  • Business Improvement : Process Analysis, Process Re-Engineering and Re-Design, Process Mapping using Lean, Six-Sigma etc.
  • Business Process Management : Aligning people, process and technology with digital transformation opportunities
  • Process Excellence for CTPO platform deployment
  • Responsibilities

  • Design, deploy and trouble shoot E2E (Customer Journey) Process Excellence - leading to Continuous Improvement of services environment and ecosystem
  • SME LoB Process flow design
  • Designing and documenting Global Process Model and Linking Processes and Offering Architecture of Conduent (Technologies)
  • Lead suitable capability building program within Conduent and Client Organization
  • Help sell Process Excellence and Transformation work by collaborating with Service Delivery leaders to understand client needs, translating it into relevant proposals and completing the sale
  • Help build a Marketing strategy which effectively positions Process Excellence and Transformation capabilities to its clients
  • Ensuring best practices are shared across the company
  • Involvement

  • RFI / RFP & Solutioning Phase; Sales Cycle; during Transition and Transformation
  • Running Business
  • Skills & Competencies

  • Strong analytical and conceptual thinking skills
  • Capability to reduce complexity and to identify / manage dependencies
  • Build strong, high integrity business relationships with key stakeholders, challenging the status quo upwards as well as downwards
  • Proven ability to collaborate effectively with a broad range of stakeholders
  • Demonstrated ability to continue learning and adapting to new and emerging capabilities in process excellence and transformation (e.
  • g. Intelligent Process Automation)

  • Results driven Drive and Perseverance (Agility, Team Catalyst and Business impact)
  • Digital Savvy
  • Excellent English skills
  • Any other European language is a plus
  • Qualifications

  • BA / BS degree or equivalent practical experience.
  • Minimum 5 years of relevant work experience in operational process improvement / design.
  • Experience working with Six Sigma, Lean, TQM or other process improvement methods.
  • Strong Industry solution and best practice knowledge
  • Worked in Multi-country environment
  • Extensive knowledge of Digital Ecosystem, including a vision of future opportunities and challenges preferred.
  • Willingness to travel to clients for sales and delivery
  • Please note that by applying for consideration for employment, you give Conduent your permission to process your data. This communication provides access to our Candidate Privacy Notice.

    It explains in clear language what information we collect, how we use it, and the choices and controls you have. Please carefully read our Candidate Privacy Notice :

    Business Process Improvement

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