Your day to day :
2nd Line Operations of IN & Voice Service Platforms in a multi-vendor environment.
Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for virtualized Service Applications.
In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
Perform data configuration, software rollout and support integration activities with planning and delivery functions.
With these activities you will have a great impact on our business :
In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for service and applications / platforms.
Solve network related Customer Complaints within SLA. Tracing and debugging on SIP-Trunking Solutions or on direct Interfaces like SBC, CSCF.
Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network.
Introduce and manage cutting edge technologies including vendor and on the job training.
Assure planned work activities and upgrade of service and platforms functionalities. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities.
With these skills you are a great candidate :
Sounds like the perfect job? We’ve got even more to offer :
In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation Take time off when you need it, we trust you!