2nd Line IN & Voice Service Platforms Specialist
Vodafone
Bucuresti, ROU
6 zile în urmă

Your day to day :

  • 2nd Line Operations of IN & Voice Service Platforms in a multi-vendor environment.
  • Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for virtualized Service Applications.
  • In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
  • Perform data configuration, software rollout and support integration activities with planning and delivery functions.

    With these activities you will have a great impact on our business :

  • In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
  • Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for service and applications / platforms.
  • Solve network related Customer Complaints within SLA. Tracing and debugging on SIP-Trunking Solutions or on direct Interfaces like SBC, CSCF.
  • Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network.
  • Introduce and manage cutting edge technologies including vendor and on the job training.

  • Assure planned work activities and upgrade of service and platforms functionalities. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities.
  • With these skills you are a great candidate :

    Sounds like the perfect job? We’ve got even more to offer :

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation Take time off when you need it, we trust you!
  • VOIS

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