IT Service Desk with Italian
Accenture
Bucharest
3 zile în urmă

Job Description

What are your responsibilities?

  • Support end user in day by day operations with specific applications, operating system, hardware and software;
  • Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
  • Classify requests / incidents and provide initial support and triage;
  • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
  • Categorize and document cases per required standards;
  • Identify and escalate priority issues;
  • Support in using application functionalities, identification of possible workaround;
  • Route cases that are not in scope or not resolvable to next levels of support;
  • Handle operational queries with a sense of urgency while meeting required quality metrics;
  • Resolve incidents and service requests using step by step documentation.

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    Qualifications

    Are you the right fit for the job?

  • You are fluent in Italian & English;
  • You are familiar with MS Word, MS Excel, MS Outlook;
  • You are not experienced in the job field, but you want to develop your skills together with our professionals;
  • You are a team player with good communication skills;
  • You are self-motivated, with a positive attitude and approach;
  • Youare able tosolve urgent matters and work under pressure;
  • You are responsible in a work environment

    What’s in it for you?

  • Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
  • Receive an attractive benefits package including : 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
  • Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
  • Opportunity to be involved in sports activities and volunteering initiatives.

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