What are your responsibilities?
Support end user in day by day operations with specific applications, operating system, hardware and software;
Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
Classify requests / incidents and provide initial support and triage;
Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
Categorize and document cases per required standards;
Identify and escalate priority issues;
Support in using application functionalities, identification of possible workaround;
Route cases that are not in scope or not resolvable to next levels of support;
Handle operational queries with a sense of urgency while meeting required quality metrics;
Resolve incidents and service requests using step by step documentation.
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Are you the right fit for the job?
You are fluent in Italian & English;
You are familiar with MS Word, MS Excel, MS Outlook;
You are not experienced in the job field, but you want to develop your skills together with our professionals;
You are a team player with good communication skills;
You are self-motivated, with a positive attitude and approach;
Youare able tosolve urgent matters and work under pressure;
You are responsible in a work environment
What’s in it for you?
Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
Receive an attractive benefits package including : 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
Opportunity to be involved in sports activities and volunteering initiatives.