Senior Customer Experience Specialist with English and Italian
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
3 zile în urmă

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

You will help Honeywell be the customer's topchoice by delivering excellent customer care. Build up the businessacumen while learning to address customer needs.

Act as first point ofcontact for customers and engineers’ issues, being an interfacebetween them and the rest of the departments.

Key Responsibilities

  • Serveas the customer contact for the assigned portfolio of accounts andensure all customer needs and expectations are met.
  • You will respond to inboundcustomer calls and emails regarding issues the customer encounterswith the Honeywell equipment serviced, leading to a ticket logged inFX.
  • You will then investigate the right technician who can assistwith the said issue and dispatch the ticket to them.
  • You will alsoperform administrative duties such as reports, updating thecustomers’ portals.
  • You will communicate with other departments suchas Fast Support, Mobilisation, Business Support teams, Field Serviceteams, etc.
  • to resolve customer issues.

    YOU MUST HAVE

  • University degree preferred
  • Some experience in CustomerSupport.
  • Customer and action oriented
  • English and Italian Advanced Level
  • WE VALUE

  • Self-motivated with good communication skills
  • Strong team player with positive outlook
  • Proven organizational and self-motivation abilities
  • Ability to interact with a wide variety of customers in various countries
  • Has a hands-on approach
  • Interpersonal skills
  • Oral & written communication at all levels
  • Raportați această lucrare
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