Customer Service Representative mfx
Straumann Group
București, RO
2 zile în urmă
source : jobs4it

Job DescriptionResolve customer inquiries as needed through telephone contact and / or written communication by assisting them in problem solving, planning and execution of stated objectivesManage various inquiries by accessing the claims processing system (SAP)Comply with customer service policies and procedures meeting Straumann’s high operational standardsEnsure customer retention and satisfaction by professional customer support managementFollow-

up on specific requests made by the doctors on the particular casesQualificationsBasic education in logistics, dental technician diploma or similarMinimum 1-

3 years of customer service experience in medical, pharma or biotech industry, preferably in a call center or similar, dental experience a plusSolid computer skills & knowledge with SAP SystemFluent language skills in Romanian & ideally in EnglishExcellent customer service and communication skillsAttention to details and ability to prioritize requiredEnergetic, flexible and independent personality with strong sense for quality awarenessAdditional InformationWe offer.

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