Managed Services Senior Engineer
GE Digital
Bucureşti, Romania
1 zi în urmă


Job Description Summary

The Managed Services team delivers customer success through the daily management and operations for GE software solutions.

GE delivers value to customers across utilities and telecoms by delivering business outcomes underpinned by the Asset Management core products and applications.

The Managed Services Engineer cultivates relationships with a portfolio of customers in both pre-sales and project delivery and daily operational phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.

Job Description

We currently have a Managed Services engineer position available in GE Digital Managed Services team, providing high-tech, software solutions to the Utility and Telecommunications industries.

The Managed Services team works closely with Customers, Business Partners and Distributors throughout the world delivering effective support services on the full Geospatial, Smallworld product suite and Mobile solutions.

Based at our Romanian facility in Bucharest, reporting into the Support organization and working closely with the Support Subject Matter Experts and Engineering functions as well as other delivery centers for process continuity to ensure we continue to build good working relationships and deliver a quality service.

Required Qualifications

  • Bachelor of Science degree in Information Systems, Information Technology, Computer Science, or Engineering or other degree with relevant experience or equivalent level of experience (can be flexible) and / or 3-5 years’ experience working within an IT Support environment.
  • Proven track record of problem analysis, identification and resolution
  • Direct customer facing experience
  • Flexibility to travel to customer site when required
  • Software development background would be considered plus;
  • Fluent English speaker
  • Desired Characteristics

  • Familiar with and understand the Asset Management suite of telecommunications products, such as Smallworld GIS, Electric Office, Gas Distribution Office, Global Transmission Office, Physical Network Inventory, Logical Network Inventory, Network Inventory Gateway, GeoSpatial Analysis, and Mobile Enterprise solutions
  • Knowledge on Smallworld database administration
  • Knowledge on interacting with Magik programming language (troubleshooting activities using Magik scripts)
  • Knowledge on Java
  • Excellent interpersonal and communication skills with a strong customer focus.
  • Team player, willingness to work as part of a team.
  • Willingness to learn new technologies steep initial learning curve.
  • Meeting targets, ability to work to tight deadlines and adapt to moving priorities.
  • Experience of the electricity, telecoms and other utility domains
  • External focus - creates processes with customer viewpoint and impact in mind and goes above and beyond to ensure customer satisfaction
  • Good presentation and communication skills
  • Able to prioritize and multi-task
  • Able to work as part of a team
  • Proven competence and specialization to troubleshoot issues in at least 2 of the following domains :

  • Cloud technologies (AWS and / or Azure)
  • Linux Operating Systems.
  • Oracle, SQL or equivalent databases.
  • Networking and Firewalls.
  • Familiar with monitoring tools and technologies (SNMP, Elastic etc)
  • Proven basic level of competence with Microsoft Operating Systems and the other non-specialized domains listed above.
  • The Benefits we are offering :

  • Strong induction process (1 full month only for ramp-up).
  • An open communication culture in a friendly environment and with supportive teammates.
  • Flexible working hours and a well-defined work-from-home policy.
  • Increased number of vacation days, according to your work-experience.
  • Additional days off (8th of March, 3rd Easter day).
  • Annual, performance-based, salary review.
  • Impact awards for outstanding performance.
  • Private Medical Insurance for you, can also be extended for family members.
  • Gift vouchers for Christmas and Easter holiday.
  • Vacation bonus with an annual payout.
  • Benefits for children (special occasions gifts, vouchers and events).
  • Daily meal vouchers.
  • Fully customized development and training programs all throughout the year.
  • Strong focus and real opportunities for Career Development.
  • Referral Program Benefits.
  • LinkedIn Learning subscription and full access to GE’s learning knowledge-base.
  • Bookster subscription.
  • Corporate discount to fitness services.
  • Wellbeing program with multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.
  • When we will be back to the office :

  • You will work in one of the best locations in town : Aviatorilor 8 office building, in Victoriei Square (in the middle of Central Business District).
  • Office with an excellent connectivity to public transportation.
  • Free underground parking space for employees.
  • Fruits days at the office.
  • Unlimited supply of great coffee & tea amenities.
  • Christmas party (because you party hard when you work hard).
  • Attractive financial compensations for roles involving external travels and on-site missions.
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