Supervisor of Client Services
Bucharest, Bucuresti, ROM
3 zile în urmă

The Supervisor of Client Services is responsible for supervising and managing assigned Client Services Associates and / or Client Account Managers.

The Supervisor of Client Services is also responsible for understanding the status of their assigned team members' clients and payrolls, and act as escalation point with the client when the need requires.

The Supervisor of Client Services participates in resource allocation taking into consideration their team members strengths and career desires.

The Supervisor of Client Services ensures client satisfaction and profitable margins for those supervised.

Essential Duties and Responsibilities include the following.

  • Ensures that defined metrics for Client Services are maintained and that profitable margins are sustained while maintaining client satisfaction.
  • Ensures a stable and manageable workload for each team member. Participates in the resourcing meeting.
  • Drives together with the Director of Client Services and HQ strategic initiatives.
  • Proposes and recommends process improvements based upon Team's input
  • Act as an escalation point for Clients as well as for Team members.
  • Conducts monthly check-ins with each assigned team member.
  • Establish a relationship which nurtures open and honest communication internally (also with other affiliates)
  • Discussion of challenges and successes as related to assigned clients.
  • Goal setting and follow up on accomplishment
  • Provide performance feedback on a constructive way. Complete and conduct performance reviews.
  • Be a role model, act as a mentor and career coach.
  • Participates in the hiring and promotion career development process of the Team. Recommends Salary changes based upon performance.
  • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Passion - For managing and developing people.
  • Education Bachelor's degree from a four-year college or university.
  • Experience One to three years related experience and / or training, preferably in a service environment.
  • Other Skills and Abilities - Bilingual language skills are a plus.
  • Metrics :

  • Revenue per employee.
  • Positive client satisfaction
  • Timely and meaningful performance evaluations
  • Employee turnover
  • Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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