Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The position is situated within the European IT team IT services Europe ; specifically in the Production Application Support department and focused on contact center applications, in particular Genesys.
The objective of this department is to make contact center business projects optimally supported with technical application configuration and configuration support.
Besides application development is the focus on data storage (SQL) and reporting of the activities carried out in the contact of interest.
The ICT organization aims to provide optimal support for scripts and the application platform for 4,000+ agents in more than 20 locations in several countries in Europe (NL, UK, DE, FR) as well as in offshore countries (Romania, Turkey and Czech Republic).
The Production application subject matter expert is responsible for :
As employee Production Project Engineer :