Cluster Leader
Honeywell International Inc
Bucharest, ROU
22 zile în urmă

Join a team recognized for leadership, innovation and diversity

Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.

You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.

to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by supervising an effective Customer Service Organization

Build up your business acumen while learning to address customer needs

Drive efforts to solve complex problems for the customer

YOU MUST HAVE

  • Bachelor's degree, or equivalent. Some experience in the field.
  • WE VALUE

  • Significant experience applying best practices in Customer & Product Support
  • Excellent organization skills
  • An ability to train others
  • An ability to direct and motivate a team
  • An ability to work with diverse teams (professionals, technical, etc.)
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
  • INCLUDES

  • Continued Professional Development
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