BucureștiService Desk Analyst with RussianService Desk Analyst is the first line of contact with our corporate customers.
A Service Desk technician will be able to work within a multinational, multi-customer business environment. This job is very dynamic, with both technical and communication responsibilities.
Key Responsibilities : IT technical support first point of contact for any technical issue in the companyRespond to requests for technical assistance via phone or e-
mailDiagnose and resolve technical software issuesResearch questions and find solutions using available information resourcesAdvise users on appropriate actionFollow standard proceduresRedirect problems to appropriate resourceRequirements : Fluency in Russian it is a mustFluency in EnglishCustomer support experience, in IT environment it's a plusGood MS Office skillsStrong problem solving skillsGood oral and written communication and interpersonal skillsAbility to work in a team environment with a professional and enthusiastic attitudeAbility to learn quickly, be self-
motivated, demonstrate initiative and adaptability to a dynamic environment.