Service Desk Analyst with Russian
SkyConsult
București, RO
4 zile în urmă
source : jobs4it

BucureștiService Desk Analyst with RussianService Desk Analyst is the first line of contact with our corporate customers.

A Service Desk technician will be able to work within a multinational, multi-customer business environment. This job is very dynamic, with both technical and communication responsibilities.

Key Responsibilities : IT technical support first point of contact for any technical issue in the companyRespond to requests for technical assistance via phone or e-

mailDiagnose and resolve technical software issuesResearch questions and find solutions using available information resourcesAdvise users on appropriate actionFollow standard proceduresRedirect problems to appropriate resourceRequirements : Fluency in Russian it is a mustFluency in EnglishCustomer support experience, in IT environment it's a plusGood MS Office skillsStrong problem solving skillsGood oral and written communication and interpersonal skillsAbility to work in a team environment with a professional and enthusiastic attitudeAbility to learn quickly, be self-

motivated, demonstrate initiative and adaptability to a dynamic environment.

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