Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.
to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
You will act as a change agent and look for ways to improve Customer Care processes.Help Honeywell be the customer's top choice by delivering excellent customer careBuild up your business acumen while learning to address customer needsBe part of the team that is solving complex problems for the customer25 Processing Returns25 Customer Invoicing25 Deliver Forecast Reports25 Order ProcessingYOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience.
WE VALUEA knowledge of principles and best practices in (customer service)Good team and communication skillsAn ability to take initiative and work with limited directionAn ability to learn quicklyExperience with SAP, Customer Portals, Oracle, Excel, integrated reporting systemsINCLUDESADDITIONAL INFORMATIONJob ID : HRD64067Category : Customer / Product SupportLocation : 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROUNonexemptHoneywell is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.