As a member of the Customer Support Representative Team, you are the proactive front line and face of Voogy. You interact with our customers daily and make them better at what they do while improving our product.
You will be the initial point-of-contact for our customers through phone, email and chat. Our customers will look to you for answering basic support questions and you will working closely with the Technical Engineering team to resolve our customers’ issues.
You will help our customers be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively as well make onboardings in how to use Voogy.
About The Team
When the question is asked, what kind of company are you? our answer will always be, we are a success company - we are here to make our customers successful.
The Customer Success team is at the core of Voogy. We focus on driving real business impact for customers, not just supporting the technical specs of our product.
The ownership is tangible on this team - our customers' pain is our pain and their win is our win.
Your Daily Adventures Will Include
Working with customers to successfully triage and resolve Voogy support incident
Managing inbound support emails, chats, and phone calls
Providing awesome support to customers
Being a part of a brand new team where you will be defining the future with your feedback and ideas
Strong passion for delighting customers
Bachelor’s degree (not a must) but a plus
Able to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environment
Excellent written and verbal communication skills
Demonstrate a passion for resolving customer issues
Bring a strong sense of empathy for customers
Strong English communication skills
You embody our core values. We are hungry talented people, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we make a difference for our customers.
1 years of experience in technology support or customer service, preferably at a SaaS company
Chat experience a bonus
You have experience with the technologies we use, including...
Help Desk systems
Salesforce / Hubspot
Why You’ll Love It Here
Private Medical insurance for employees starting January 1'st 2019 (just around the corner)
Snacks and Fruit basket daily
International environment where you have the ability to grow and learn