Business Operations Analyst
Oracle
Bucharest, RO,Romania, RO
3 zile în urmă
Job Description - Business Operations Analyst (20000UK6)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

Job Description for Business Analyst

The OCI Customer Support group provides front-line support to OCI customers both internally and externally. As a Business Analyst working within the Customer Support team, you will focus on auditing and analyzing the support experience. You will be supporting the Data & Analysis program through providing insight on break points in our support experience, identifying process improvements, preparing reporting and key data points for executives and advocating for the customer within internal teams.

Key responsibilities include:
  • Review urgent and critical incidents for quality.
  • Queue reviews with engineers to ensure quality and efficiency of support.
  • Report high visibility cases, escalations, customer trends to management.
  • Act as information resource to the management team.
  • Calibrate with managers on audit methodology
  • Analyze and identify process improvement opportunities
  • Collect and manage Quality data points for analysis
  • Pull reporting /automate reporting in the system as needed
  • Visual break points for report out to leadership
  • Skills and Qualifications:
  • Ability to understand complex systems and workflows
  • Ability to research complicated problems and engineer solutions through online research as needed
  • Ability to write SQL queries
  • Strong Excel experience with experience in functions, visual graphing, and pivot tables.
  • Ability to join multiple types of data sets to identify trends
  • Ability to visualize data to drive recommendations effectively
  • Understanding of how CRM systems work and function
  • Understanding of Cloud Infrastructure products and how it functions
  • Solid verbal, interpersonal and written communication skills with the ability to make presentations
  • Excellent organizational, time-management and multi-tasking skills
  • Looking to continuously grow and learn and does not look for the path of least resistance
  • Ability to think and act in an innovative and creative way
  • Schedule & Availability
  • Business analysts should expect to work 8:30AM to 5PM local time as part of a follow the sun model as well as on call as needed for urgent priorities and projects.
  • Detailed Description and Job Requirements

    Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

    Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Job

    :Business Operations

    Location

    :RO-RO,Romania-Bucharest

    Job Type

    :Regular Employee Hire

    Organization

    :Oracle
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