Offer technical expertize over the telephone and providing impecable service for user tickets in the organization according to protocol and methodologies set within the organization, as part of a broader dedicated support team.
Service to phone calls or frontal tickets received at the site.Solving service tickets, documentation thereof in the system and escalating to other colleagues as needed.
Follow-up on tickets requiring further care.Maintaining contact with a variety of customers and reporting on their ticket status.
Working in accordance with level of service required (SLA).
Providing polite, service-oriented response to customers and colleagues.
Team-work according to the call center protocols.Reporting to the team leader on out-of-spec issues or system malfunctions.