Sales Consulting
Bucharest, Romania
2 zile în urmă

Our client is a multinational company, specialized in BPO with over 300 clients all over the world.

Requirements :

  • At least 1-year experience in Accounts Receivable / Collections;
  • Fluency in Spanish language and good command of English is a must;
  • Keen to take ownership responsibility;
  • Proactive in solving day to day issues;
  • Ability to pick up new tasks quickly;
  • Good communication and development skills;
  • Team player;
  • Flexible approach;
  • Experience of SAP Accounts Receivable systems preferable;
  • Good all-around Excel skills.
  • Responsibilities :

  • Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues;
  • Develops good client relationships and good relations with the colleagues (within the project);
  • Actively seeks opportunities for Continuous Improvement initiatives in cooperation with Team Manager;
  • Takes responsibility for own professional development and growth;
  • Other Collection and Dispute management duties as stipulated by the superiors;
  • The duties of a Collections Specialist include collection calls and / or setting up conference calls in order to align parties involved on a common matter discussion with the purpose of reaching desired result and also creation of dispute cases;
  • Customer service on collection issues, process customer refunds, Direct Debit, process and review account adjustments, resolve client discrepancies and short payments (claims / disputes);
  • Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos;
  • Accountable for reducing delinquency for assigned accounts;
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process;
  • Must communicate & follow up effectively with Sales department regarding customer accounts on a timely basis;
  • Establish and maintain effective and cooperative working relationships with Key Account managers and Sales Support teams.
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