Quality Specialist I
Amazon
Iasi, RO
1 zi în urmă

Job Description

A Quality Specialist - I (L4) in Q-Ops (Quality Operations) is one who has thorough knowledge of any one of the key programs (DG, PS, FS GTS) in C-Ops.

  • He / she possesses the ability to identify the root causes / trends / patterns of quality defects by analyzing quality data and using quality tools and techniques (5-Why, Pareto, Fishbone);
  • Works with operational counterparts to support preparation of Corrective and Preventive Actions (CAPA) to mitigate impact of recurring defects;
  • Acts as first point of contact (POC) to Ops team for resolving audit related disagreements / ambiguities with minimal guidance & further liaises with program / legal team in closing the loop;
  • Co-owns transcribing SOPs / guidelines for new tasks along with Ops / program & ensures SOP amendments for all process changes;
  • Manages low-complexity escalations until resolution; Assists / acts as backup for QA front line manager (FLM) in queue management and creation / maintenance of business operation metrics for WBR / MBR.

    Key Responsibilities :

  • Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
  • Update quality documentation and communicate to carry forward lessons learned from quality concerns
  • Introduce new systems and procedures where appropriate
  • Communicates across all levels on Operations and program progress.
  • Conducts Root Cause Analysis (5 Whys Analysis / Fish Bone Analysis) and Error Trend Analysis.
  • Drive defect elimination program by working along with Ops and Program stakeholders.
  • BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent post-secondary degree
  • Experience using quality mindset to drive improvements through the application of Lean and / or Six Sigma tools and concepts.
  • Experience in or demonstrated ability to lead people / teams without formal responsibility and interacting and building rapport with teams of all levels
  • Experience communicating and presenting to groups
  • Self-starter capable to taking initiative and working with minimal direction.
  • Experience managing a project portfolio. Small / Medium Project management experience.
  • Six Sigma Green Belt Certification
  • Experience in Implementation of Quality Management System (QMS)
  • PREFERRED QUALIFICATIONS

  • Six Sigma Black Belt Certification
  • Familiarity with SQL.
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