A Quality Specialist - I (L4) in Q-Ops (Quality Operations) is one who has thorough knowledge of any one of the key programs (DG, PS, FS GTS) in C-Ops.
He / she possesses the ability to identify the root causes / trends / patterns of quality defects by analyzing quality data and using quality tools and techniques (5-Why, Pareto, Fishbone);
Works with operational counterparts to support preparation of Corrective and Preventive Actions (CAPA) to mitigate impact of recurring defects;
Acts as first point of contact (POC) to Ops team for resolving audit related disagreements / ambiguities with minimal guidance & further liaises with program / legal team in closing the loop;
Co-owns transcribing SOPs / guidelines for new tasks along with Ops / program & ensures SOP amendments for all process changes;
Manages low-complexity escalations until resolution; Assists / acts as backup for QA front line manager (FLM) in queue management and creation / maintenance of business operation metrics for WBR / MBR.
Key Responsibilities :
Facilitates the execution of the world wide C- Ops QA strategy through local management and support teams.
Update quality documentation and communicate to carry forward lessons learned from quality concerns
Introduce new systems and procedures where appropriate
Communicates across all levels on Operations and program progress.
Conducts Root Cause Analysis (5 Whys Analysis / Fish Bone Analysis) and Error Trend Analysis.
Drive defect elimination program by working along with Ops and Program stakeholders.
Bachelor's degree or equivalent post-secondary degree
Experience using quality mindset to drive improvements through the application of Lean and / or Six Sigma tools and concepts.
Experience in or demonstrated ability to lead people / teams without formal responsibility and interacting and building rapport with teams of all levels
Experience communicating and presenting to groups
Self-starter capable to taking initiative and working with minimal direction.
Experience managing a project portfolio. Small / Medium Project management experience.
Six Sigma Green Belt Certification
Experience in Implementation of Quality Management System (QMS)
Six Sigma Black Belt Certification
Familiarity with SQL.