AdCloud Application Engineer
Substance
Bucharest
6 zile în urmă

The Adobe Advertising Cloud is the first end-to-end independent advertising and data management solution that spans traditional TV and digital formats, simplifying what has been a complex and fragmented process for the world’s biggest brands.

Job Responsibility :

We are searching for an Application Support Engineer to join our Engineering team! The ideal candidate will have a background in digital advertising, web development and computer programming, be a creative problem-solver who excels in a team environment!

The role will require excellent interpersonal skills and the ability to work efficiently under pressure, while managing multiple support tickets.

What you'll do :

  • Work with a best-in-class group of application engineers, internal teams, and clients to solve technical issues
  • Surface, investigate, follow-up, and drive reported issues to resolution
  • Act as a Liaison between Ad Operations and Engineering
  • Identify quality improvement and feature enhancement opportunities
  • Contribute to end-user self-help knowledge base by crafting FAQ articles
  • Create and maintain internal troubleshooting documents for commonly reported issues
  • Debug reporting discrepancies between external ad servers and internal systems
  • Pinpoint issues in the codebase by reading through code in relevant files
  • Write scripts and queries to tackle complex client issues and requests
  • Collaborate with Product and Engineering to identify common or emerging issues prior to escalation
  • Work through complex technical issues and provide both technical and non-technical direction to CS, technical partners, and clients
  • Identify product deficiencies and put together recommendations for improvements based on user requirements and intended use
  • Willingness to mentor new team members, and conduct product and troubleshooting trainings with CS
  • What you'll need to be successful :

  • 3+ yrs experience preferred in Application Support / Technical Support / Product Support
  • Excellent troubleshooting, debugging, documentation, and communication skills
  • Proven knowledge of databases : SQL or MySQL
  • Proven knowledge of web development languages : JavaScript, HTML, XML
  • Knowledge of scripting languages : Python or JAVA
  • Experience with web debugging tools : Chrome Developer Tools, Charles, or Fiddler
  • Comfortable with MAC and Linux / Unix operating systems
  • Ability to work under pressure and meet strict deadlines
  • Good communication skills and collaboration abilities
  • BS in CS / CMPE from a leading university
  • Bonus skills :

  • Programming and tuning experience
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