Nokia is a global leader in the technologies that connect people and things.
With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Care Project Manager
The RDC Care Program Manager (RDC CAPM) will be responsible for supporting Care business, ensuring that operational and business objectives are achieved.
The RDC CAPM attributions :
Coordinating maintenance contract implementation
Undertaking service contracts and performance reporting
Driving excellent customer satisfaction in the post deployment domain
Ensuring that specific entitlement to maintenance business services are conducted in an efficient, accurate, cost-effective, timely manner
Ensuring profitability of Maintenance business
The major areas of focus for the RDC Care Program Manager are to :
Drive maintenance contract implementation
Deliver Maintenance profitability through rigorous cost control
Take responsibility for customer satisfaction by ensuring operational excellence
Review service contracts and performance
Undertake post escalation analysis
Analyse install base information ensuring accuracy against contractual status and identify up scope opportunities
Analysis of operational performance and identification of any adverse trends
Join our team if you have :
Demonstrable English language skills both oral and written
Second language : Fluent German is mandatory for this position
Greater than two years’ experience in an operational customer facing environment is a plus
Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
Demonstrates a passion to deliver continual service improvement and undertake personal development
Excellent interpersonal skills
Effective presentation skills
Broad and general technical product knowledge
Familiarity with financial concepts, management and controls
Ability to work in diverse teams and on different levels
Utilization of project management methodologies, skills, and rigor to achieve outcomes
What does Nokia offer you?
Competitive salary based on your experience
Performance, Christmas and Easter bonuses
E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development
Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
Flexible time and teleworking
24+ paid days-off
Sports, Wellness and Culture reimbursement
Public Transport / Private Parking allowance or bike / electrical scooter reimbursement
Meal tickets + extra food allowance
Private health and life insurance
Kindergarten / after-school reimbursement
Everyday Excellence Employee Recognition Program (Awards can be redeemed via our online store)
Share in Success - Nokia’s voluntary employee share purchase plan
One of the highest employee referral bonuses on the market so you can bring your friends too : )
If you want to take part of this adventure that will shape the future, join us. Apply now!
If you have any questions, reach out via LinkedIn to Denisa Vagner.