Customer Service Specialist
We are looking for a Customer Service Specialist for a fixed term contract (1 year maternity cover). If you want build your career in Supply and learn from one of the best teams on the market, do go on with reading this : -
We will be happy to have you apply to this position and talk to you about the details of the role during the interview process!
Key Responsibilities :
Provides customer service support to the organization by obtaining, analysing and verifying the accuracy of order information in a timely manner
Initiates and / or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Prepares customer service summary reports
Co-ordinates the handling of difficult and / or unusual situations (price differences, quantitative differences, returns
Co-ordinates that delivery to customer is done in time and delivery note is accurately filled in and stamped by customers
Reporting on daily, monthly, quarterly and yearly basis
Introduce manual orders in the system and process orders incoming via EDI
Issue and keep track of invoices and delivery notes
Manage the customer portfolio, EANs and item cross references
Communication with customers for different issues
What we are looking for :
2-3 years’ experience in operations Customer Service position or similar position in FMCG or retail
The business language in Reckitt Benckiser is English, therefore fluency in this language is essential. Fluency in other languages(s) is advantageous
Good knowledge of supply chain model, supporting for a good understanding of possible issues / opportunities
SAP systems experience is a plus but not a must
Results oriented, entrepreneurial and self-motivating
Tenacious and resilient, driven to achieve even when faced with obstacles
In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence and business need.