Customer Service Representative
Essity
Bucharest
1 zi în urmă

Customer Service Representative - based in Bucharest

Temporary Contract

At Essity we’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.

We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Your main roles will be :

Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)

Answer internal and customer enquiries on product availability, prices,delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)

Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

May make standard calculations to accurately compile and report statistics.

Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and / or generate sales reports and statistics.

May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.

Requirements :

  • Minimum, graduates of high school;
  • Minimum one year experience in logistics / customer service;
  • Very good relationship skills, communication skills, planning and organizing customer service activities;
  • Ability to work in a team and individually with minimal supervision; Knowledge of English and MS Office operating (Excel);
  • Knowledge of SAP it is an advantage.

    Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.

    With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

    Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.

    With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

    18 júl. 2020

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