Product Specialist (w/German)
Steelcase Inc.
Cluj-Napoca, Cluj, Romania
5 zile în urmă

Description

WHO WE ARE : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.

We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies worldwide to have a better day at work.

  • We pursue innovation, strive for sustainability and develop insights in every part of our business. WHY PEOPLE CHOOSE TO WORK WITH US : We encourage curiosity and critical thinking;
  • we embrace well-being in its broadest sense and we provide mentoring and inspiration at every step of your career journey.

    Steelcase Cluj is looking for a Product Specialist - LineOne to join the Operations team; The purpose of the product specialist is to be a consultant and provide professional product support about product application viability, product attributes, product positioning and competitive comparisons prior to order.

    The service is provided to Steelcase dealers, Steelcase sales team, dealer designs, architects and design firms.Our Product Specialist team is one of the cornerstones of the Steelcase Service and is a key point in the sales process and on the design of new working environments of our customers.

    Therefore, we are looking for a person with strong communication, customer service and investigation skills to assure the best service and information will be provided to our customers.

    The service is provided to our customers in EMEA, the requests are received mainly by email and telephone. THE MAIN TASKS INCLUDE :

  • Advising our specialist retail partners on our product portfolio.
  • Provide information about product features, features, and technology.
  • Identify and propose potential improvements to products, instructions, brochures, trainings, price lists, P-Con, etc.
  • Close cooperation with product marketing.
  • Advice and strong communication from other departments.
  • Structure and organize all the knowledge related to the function to make it easily accessible in the knowledge management platform.
  • Drive process efficiencies and effectiveness using Lean, Think and project management techniques, and may lead improvement projects.
  • WHO YOU ARE :

  • Excellent written and verbal communication.
  • Proactive and competitive mindset, willing to get into deep research process to provide accurate answers.
  • Strong customer focus.
  • Teamwork / Collaboration focused.
  • Strong aptitude and willingness to learn new technology tools and products.
  • Demonstrates sound decision-making.
  • Strong multi-tasking and communication skills.
  • Excellent planning, organizing and prioritizing skills.
  • Willingness to effectively be coached.
  • QUALIFICATIONS :

  • Bachelor’s Degree in business related areas preferred.
  • 1-2 years of experience in similar role.
  • Ability to use positive language and communicate clearly.
  • Problem solving skills.
  • Willingness to learn.
  • English and German advanced level.
  • Do you see yourself working here? We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.

    We value applicants who are comfortable interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply!Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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